Shipping: We use a 3rd party fulfillment center and have been notified that they are currently 3 days behind in processing orders. We apologize for the delay and please know that the team is working overtime in order to catch up. Orders to the lower 48 states should arrive within 5-10 business days once processed by Logistics. All orders are sent to Logistics within 24-72 hours (not including weekends or holidays).
Call Center: Limited Staff and Availability.
Please note that we are still open 24/7 as we are an online business however our call center is currently working out of the office due to social distancing and therefor it may be difficult for our customers to get through to an agent at any given time so please contact us via email.
Email Support: Open 24/7
Email response times are still within a few hours on average - to a maximum of 24 hours.
We strongly suggest that you contact us via email instead of phone so that we can have one of our many agents answer your questions in a timely manor but more importantly in a safe manor. Please check your spam folder for tracking emails or responses due to some email providers unknowingly placing emails into spam or junk folders.
Stay safe and thank you for your patience.
Enhancerx® Customer Service Management
If you have any questions about our product line or your order then please contact us via email at firstname.lastname@example.org.
We respond to all emails in the order to which they are received. Typical email response time is 1-24 hours.
Due to the popularity of Enhancerx®, our call volume is high and typically results in a 10-15 minute wait or will send you directly to voicemail on the busiest days so we kindly ask that you attempt email contact first.
Phone Order Line:
Available: 9am-3pm Mon-Fri,
(Pacific Time Zone).
Billing handled by SecureOnlineShoppingCart.
*If you are requesting information regarding a current order then please include your order number and full billing name in your message so we can quickly identify you and respond to the email on file with your account. *For privacy concerns we do not have call display or save phone numbers in the system.
Billing systems are operating in real time. Processing of orders can take 3-5 days (See notice above). Arrival of orders can take up to 10 days for the lower 48 states and 10-31 days for International orders. If you have not received your order in a timely fashion then please email us right away so we can put a trace on it for you and pass along the tracking number.
If we find an error or issue with your order then we will of course reship at our expense right away if necessary. We do not refund orders which are in transit or those which have already been submitted to the fulfillment center since we cannot physically pull them back.
807 Airport Access Rd. Unit D
Traverse city, MI 49686
Telephone: +1 800 598 5621