May 30th 2020 COVID-19 - Update.
Shipping: Expect at least a 2-3 business day delay on all processed orders.
Our fulfillment center is almost all caught up and back on track. We thank you for your extreme patience during these difficult times and you can rest assured that your package will be delivered and we will all get through this together.
Call Center: Limited Staff and Availability.
Please note that we are still open 24/7 as we are an online business however our call center is currently understaffed due to social distancing and therefor it will become harder and harder for our customers to get through to an agent at any given time so please contact us via email.
Email Support: Open 24/7
Email however is open 24/7 and response times are still within a few hours on average - to a maximum of 24 hours.
We strongly suggest that you contact us via email instead of phone so that we can have one of our many agents answer your questions in a timely manor but more importantly in a safe manor.
Stay safe and thank you for your patience.
Enhancerx Customer Service Management
If you have any questions about our product line or your order then please contact us via email at firstname.lastname@example.org.
We respond to all emails in the order to which they are received. Typical email response time is 30-90 minutes during business hours.
Due to the popularity of Enhancerx™, our call volume is high and typically results in a 10-15 minute wait or will send you directly to voicemail on the busiest days so we kindly ask that you attempt email contact first.
Phone Order Line:
Available: 9am-3pm Mon-Fri,
(Pacific Time Zone).
Billing handled by SecureOnlineShoppingCart.
*If you are requesting information regarding a current order then please include your order number and full billing name in your message so we can quickly identify you and respond to the email on file with your account. *For privacy concerns we do not have call display or save phone numbers in the system.
Billing systems are operating in real time. Shipping and Processing of orders is currently delayed by a further 2 business days due to COVID-19 protocols at the fulfillment center. If you have not received your order in a timely fashion then please email us right away so we can put a trace on it for you and pass along the tracking number when one is available.
If we find an error or issue with your order then we will of course reship at our expense right away if necessary.
807 Airport Access Rd. Unit D
Traverse city, MI 49686
Telephone: +1 800 598 5621